3 hours later after some slots, i go to room still not there. Call the front desk, they promise to bring it up. They promised me the welcome gift which is the bubbly(Its on the letter). In any case I took my keys and got to the room, I felt defeated. After pointing out their failures(closed fhr/vip desks, and huge wait), he got aggressive and raised his voice. The manager comes out(Kai) and is super super rude with me telling me how upgrades are not guaranteed and that there are only 2 queen rooms available and how I should be happy with what I have received. I go down and tell the lady who apologizes profusely and goes to the back room(again system is down so she cannot tell which key belongs to what room - they tell her that in the back office). I get the key and go to the room on the 7th floor. So the lady tells me that she upgraded me to 1 bedroom King suite(5 level upgrade because i am with fhr) due to the super long wait. I am told their systems will be available after 8pm(I call this BS, who in their right might will have maintenance during daytime - smelled like another hack to me). 2 hours later, since systems are down they take down my cc details, and everything else(parking, 2nd guest etc), on a piece of paper. FHR and VIP desks closed, only regular check in. So I came in at 11am, systems are down, lines are at least 200 folks.

Late Checkout: Denied, later granted when saw I was on fhrīreakfast Credit: Could not use(see below).

Encore casino deal buffet